At WEDAMA MART, customer satisfaction is our priority. We understand that
customers may occasionally place an order by mistake or may no longer require the products
ordered. To ensure a smooth shopping experience, we have established the following Refund and
Cancellation Policy.
1
Order Cancellation Policy
Customers may cancel their order under the following conditions:
Before Order Processing
- Orders can be cancelled without any
charges before they are processed for packing or dispatch.
- Once the cancellation request is
approved, the full order amount will be refunded.
After Order Processing
- Orders that have already
been packed, dispatched, or are out for delivery may not be eligible for
cancellation.
- Cancellation requests after dispatch
will be reviewed on a case-by-case basis.
To request an order cancellation, customers should contact our Customer Support Team
immediately with their Order ID.
2
Refund Policy
WEDAMA MART offers refunds under the following circumstances:
Order Placed by Mistake
If an order has been placed accidentally and the customer wishes to cancel it, a refund
may be issued subject to order status and eligibility.
Product No Longer Required
If the customer no longer requires the ordered products, a refund request may be
considered provided that:
- The package remains unopened.
- The product seal is intact.
- The product is unused and undamaged.
- The refund request is made within the
applicable time period.
Order Cancellation Approved by WEDAMA MART
If an order is cancelled by the customer before dispatch or approved by WEDAMA MART, the
refund will be processed accordingly.
Product Unavailable
If any ordered product is unavailable or cannot be delivered, the corresponding amount
will be refunded.
Damaged or Incorrect Delivery
In cases where customers receive damaged, defective, or incorrect products, WEDAMA MART
may offer a replacement or refund after verification.
3
No Return Policy
Due to the nature of grocery, food, FMCG, and consumable products, WEDAMA MART does not generally
accept product returns once delivered.
For safety, hygiene, and quality assurance reasons, delivered products cannot be returned
unless:
- The wrong product was delivered.
- The product was damaged during delivery.
- The product was defective at the time of
delivery.
All such cases are subject to verification by our support team.
4
Refund Processing Timeline
Once a refund request is approved:
UPI Payments
3 - 5 Business Days
Debit/Credit Cards
5 - 7 Business Days
Net Banking
5 - 7 Business Days
Wallet Payments
3 - 5 Business Days
Actual processing times may vary depending on the payment provider or banking
institution.
5
Non-Refundable Situations
Refunds may not be granted in the following cases:
- Opened or used products.
- Damaged products caused by customer
mishandling.
- Incorrect delivery information provided by the
customer.
- Requests made after the eligible refund
period.
- Products purchased under special promotions or
clearance sales (unless damaged or defective).
6
How to Request a Refund or Cancellation
Customers may contact us through:
Please provide:
- Order ID
- Registered Mobile Number
- Reason for Cancellation or Refund
- Supporting Images (if applicable)
7
Policy Updates
WEDAMA MART reserves the right to modify this Refund & Cancellation Policy at any time without
prior notice. Updated versions will be published on our website.
