At WEDAMA MART, we provide a simple and transparent order tracking system that allows customers to monitor their orders from placement to delivery.
How Order Tracking Works
1. Order Placed
- Customer successfully places an order through the website, mobile app, or store.
- Order confirmation is sent via SMS, Email, or WhatsApp.
2. Order Confirmed
- Order is verified and accepted by the nearest WEDAMA MART store.
- Inventory availability is checked.
3. Order Processing
- Products are picked, packed, and quality checked.
- Secure packaging is completed for dispatch.
4. Out for Delivery
- Order is assigned to the delivery partner.
- Customer receives delivery updates and estimated arrival time.
5. Delivered Successfully
- Order is delivered to the customer.
- Delivery confirmation is sent automatically.
6. Track Your Order
Customers can track orders using:
- Order ID
- Mobile Number
- Registered Email ID
Additional Important Points
Order Status Tracking (should display)
- Pending
- Accepted
- Packing
- Ready for Pickup
- Out for Delivery
- Delivered
- Cancelled
- Refunded
Failed Delivery Process
Customer unavailable:
- Re-attempt delivery ( Via mail / watsapp message confirmation)
- Reschedule delivery
- Return to store
Cancellation & Refund Flow
Before Packing
- Customer can cancel instantly.
- Full refund initiated.
After Packing but Before Delivery
- Cancellation request submitted.
- Store approval required.
- Refund after verification.
After Delivery
- Package must be unopened and seal intact.
- Delivery boy verifies condition.
- Return pickup arranged.
Return Verification (Missing)
- Store verifies returned products.
- Return approval by system/admin.
Refund Processing
- Refund initiated.
- Amount credited within 72 hours.
Non-Refundable Cases (Missing)
- Opened package.
- Used products.
- Damaged by customer.
- Perishable products (if applicable).
Commission & Approval Authority
Commission Settlement
- Franchise margin
- Delivery charge
- Company commission
- GST accounting
Refund Approval Authority
Clear mention:
- Store Manager
- Franchise Owner
- Company Support Team
IMPORTANT NOTE:
Customer Order → System automatically assigns nearest franchise/store → Store accepts within X minutes → Otherwise next store gets order.
